The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify and measure satisfaction levels of internal/external customers
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Access, interpret and apply compliance documentation relevant to operational management plans Completed |
Evidence:
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Identify internal and external customers and establish their requirements Completed |
Evidence:
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Analyse various formal and informal methods of measuring customer satisfaction Completed |
Evidence:
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Develop appropriate strategies and plans to measure customer satisfaction levels Completed |
Evidence:
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Communicate feedback from customers to all areas which may benefit from the information Completed |
Evidence:
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Monitor trends in customer satisfaction levels to seek opportunities for improvement Completed |
Evidence:
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Measure current operational processes for quality and efficiency
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Identify the key performance indicators (KPIs) influencing quality and efficiency of specified processes Completed |
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Identify and analyse parameters of desired performance Completed |
Evidence:
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Use information on current practices and performance to identify opportunities for improvements in quality and productivity Completed |
Evidence:
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Communicate recommendations so that improvement plans can be developed Completed |
Evidence:
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Interpret strategic goals to determine operational implications
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Know and understand the organisation's current strategic goals Completed |
Evidence:
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Interpret strategic plans to identify implications for own site Completed |
Evidence:
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Undertake risk analysis of strategic plans to establish implications for own site Completed |
Evidence:
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Undertake consultation with appropriate people to ensure that the full implications of the organisation's strategic goals on the site are known Completed |
Evidence:
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Ensure that the strategic role of the site operations within the total business system is communicated to relevant personnel Completed |
Evidence:
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Develop operational plans to enable the achievement and improvement of strategic goals
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Analyse operations to identify improvements required to achieve the strategic goals Completed |
Evidence:
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Establish communication processes to report the progress and any problems occurring with the implementation of operational plans Completed |
Evidence:
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Formulate and deploy action plans which detail site goals, resource requirements, priorities and timelines Completed |
Evidence:
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When anticipated improvements are unachievable analyse the causes and make appropriate adjustments Completed |
Evidence:
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Review and use the outcomes of improvements for further learning and continuous improvement Completed |
Evidence:
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